Who we are
RecordingTheMasters is a trademark of MULANN SA.
Our website address is: https://www.recordingthemasters.com.
Protecting Your Privacy
At MULANN, we are committed in our activities and according to the French & European laws, to protecting, keeping confidential and safe users’ personal data, as well as respecting their privacy. This policy informs you about how MULANN, its subcontractors and potential partners deal with your personal data. It is applicable to MULANN’s website customers and visitors. It may be updated with specific information, linked to specific offers or services, but such revision will always be shared with users.
Our people are customers themselves, of both RecordingTheMasters’ website and a lot of other web stores – we totally appreciate and respect how important privacy is. If you have any questions about how we protect your privacy and data, feel free to send us a message at firstname.lastname@example.org.
For all our services, the data controller — the company which is responsible for your privacy — is MULANN.
What personal data we collect
In order to deliver you the best products and provide the best offer and services, we may ask for the following information:
1-Contact details (name, date of birth, gender, address, phone number, mail address)
3-Contact history (i.e what you already told us)
4-Purchases history (what you’ve bought and what you’ve stored in your cart)
5-Information about the device you are using (IP address, device type, location data)
6-Responses to surveys or promotional offers
How and why we use your information
MULANN only processes personal data for specific, explicit and legitimate purposes and must not be further processed in a way incompatible with those purposes.
Such data will be kept as long as necessary to proceed to the purposes below. Regarding the data related to the contract execution (sales), it can be stored three years maximum from the end of the relationship or contract.
We use your contact details in order to deliver your purchases properly, as well as to perform our contract.
We also use this information to:
-Send you service messages by text or e-mail, such as order updates (so that you can be advised when your order is coming).
-Send you information by mail, SMS, or post, about our new products and services (we only send this with your permission).
-Prevent and detect any frauds against either you or MULANN.
-Show you www.recordingthemasters.com advert as your browse the web, so you can see our latest products and promotional offers.
-Find out what you, and other customers, like, in order to ensure we are giving you what you want and to stay ahead of the competition.
-Direct you to the right part of our website, and get you to the products that you want faster.
We don’t keep your payment information, but we ask it for obvious reasons.
We use this information to take payments and give refunds, in order to perform our contract with you; but also to prevent and detect frauds against either you or MULANN.
We can use our previous discussions to provide you an efficient customer service and support; but also to train our team so that you can get the best possible purchasing experience.
We can use your purchases history in order to sell you things that meet your needs and habits. This is also an efficient way to provide a customer service and support.
5-Information about the device you are using
We can use the information about the device you are using to improve our website and set default options for you, in order to give you the best personalized shopping experience.
This is also made to protect our website, to detect frauds against either you or MULANN and to meet our legal obligations about looking after your data.
6-Responses to surveys or promotional offers
We can use your responses in order to run new surveys, competitions or promotions. Without this information, it would be impossible for our customers to win or give their opinion.
You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience.
We may collect and process your personal information for purposes including testing our IT systems, research, data analysis, improving our site, and developing new products and services. We are likely to share this information with third parties, detailed in the “who we share your data with” section
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
There are four main types of cookies – here’s how and why we use them.
1 – Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Bag” and “Save for Later”.
2 – Site analytics cookies – these cookies allow us to measure and analyze how our customers use the site, to improve both its functionality and your shopping experience.
3 – Customer preference cookies – when you are browsing or shopping on RecordingTheMasters’ website, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as practical as possible.
4 – Targeting or advertising cookies – these cookies are used to deliver relevant ads to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete RecordingTheMasters’ user experience that we are proud to provide to our customers
Who we share your data with
We do not, and will not, sell any of your personal data to any third party.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
How long we retain your data and keep your information
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We’ll only hold on to your information for as long as you are a customer. If you haven’t logged onto our website for three years we will delete your information from our systems. If you no longer wish to be a customer, you can also contact our Customer Care team and request to delete all the information we have on you.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products.
How to stop marketing messages from MULANN or RecordingTheMasters?
You can stop receiving marketing messages from us at any time.
You can do this:
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Please note that, as MULANN & RecordingTheMasters comprise a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.
Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at MULANN or RecordingTheMasters).
External RecordingTheMasters’ adverts
We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.
Like many companies, we target RecordingTheMasters banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.
The banners and ads you see will be based on information we hold about you, or your previous use of RecordingTheMasters’ website and online store (for example, your search history, and the content you read on RecordingTheMasters’ website) or on RecordingTheMasters’ banners or ads you have previously clicked on.
If you participate in a discussion forum, chat room, or provide comments related to Mulann on a social media or other public platform, you should be aware that the information you provide there (i.e., your public profile) will be made broadly available to others, and could be used to contact you, send you unsolicited messages, or for purposes neither Mulann nor you have control over. Also, please recognize that social media forums and chat rooms not controlled by Mulann may have additional rules and conditions. Mulann is not responsible for the personal information or any other information you choose to submit on these forums that are not Mulann-controlled. Mulann may offer you the ability to share personal information through a social networking site (e.g., Facebook, Twitter), using such site’s integrated tools (e.g., Facebook “Like” button, or Twitter “Tweet” button). The use of such integrated tools enables you to share personal information about yourself with other individuals or the public, depending on the settings that you have established with such social networking site. For more information about the purpose and scope of data collection and use in connection with such social networking site or a site’s integrated tools, please visit the privacy policies of the entities that provide these social networking sites. Mulann is not responsible for the personal information or any other information you choose to share through any social networking site.
As a member of RecordingTheMasters family and as a customer, you have rights on your personal information:
If you want to exercise your rights, have a complaint, or just have questions, please contact us.
Changes on the way we protect your privacy
We may change this page from time to time, to reflect how we are processing your data.
If we make significant changes, we will make that clear on RecordingTheMasters’ website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use our products and services.
How to exercise your rights
You can exercise your rights at any moment and contact the General Data Protection Regulation referent (see the next section “How to contact us” and ask the GDPR referent).
Any demand must be accompanied by a scan of your identity document (ID). You will receive an answer in the thirty (30) days following your request.
How to contact us
We always want to hear from our customers (especially if you feel we’ve let you down or could do better).
Feel free to contact our customer service, who will be happy to answer any questions you may have.
You can use the following contact form to send your requests, or drop us a mail at email@example.com. You can also write us at:
MULANN (gestion des données personnelles)
53 Rue Division Leclerc
Complaints to the CNIL (French Data Protection Authority)
If your discussions with MULANN have not been satisfying, you can send a claim to the Commission Nationale de l’Informatique et des Libertés (CNIL) – French Data Protection Authority – organization controlling personal data‘s respect in France.
How your data are secured
MULANN ensure your data are used safely and stay confidential, including when used by our subcontractors & partners. In this regard organizational and technical measures are implemented to prevent the loss, bad use, alteration or removal of data. These measures are adapted to the level of risk of the data and its use.
Last update made on the 17/12/19 v2 IAQ COM01 CLCOM 21