Who we are

RecordingTheMasters is a trademark of MULANN SA.

Our website address is: https://www.recordingthemasters.com.

 

Protecting Your Privacy

At MULANN, we are committed to protecting the privacy and security of our customers and site visitors. Our people are customers themselves, of both RecordingTheMasters’ website and a lot of other web stores – we totally appreciate and respect how important privacy is. If you have any questions about how we protect your privacy and data, feel free to send us a message at sales@recordingthemasters.com.

For all our services, the data controller — the company which is responsible for your privacy — is MULANN.

 

What personal data we collect

In order to deliver you the best products and provide the best offer and services, we may ask for the following information:

1-Contact details (name, date of birth, gender, address, phone number, mail address)

2-Payment information

3-Contact history (i.e what you already told us)

4-Purchases history (what you’ve bought and what you’ve stored in your cart)

5-Information about the device you are using (IP address, device type, location data)

6-Responses to surveys or promotional offers

 

How and why we use your information

         1-Contact details

We use your contact details in order to deliver your purchases properly, as well as to perform our contract.

We also use this information to:

-Send you service messages by text or e-mail, such as order updates (so that you can be advised when your order is coming).

-Send you information by mail, SMS, or post, about our new products and services (we only send this with your permission).

-Prevent and detect any frauds against either you or MULANN.

-Show you www.recordingthemasters.com advert as your browse the web, so you can see our latest products and promotional offers.

-Find out what you, and other customers, like, in order to ensure we are giving you what you want and to stay ahead of the competition.

-Direct you to the right part of our website, and get you to the products that you want faster.

 

2-Payment information

We don’t keep your payment information, but we ask it for obvious reasons.

We use this information to take payments and give refunds, in order to perform our contract with you; but also to prevent and detect frauds against either you or MULANN.

 

3-Contact history

We can use our previous discussions to provide you an efficient customer service and support; but also to train our team so that you can get the best possible purchasing experience.

 

4-Purchases history

We can use your purchases history in order to sell you things that meet your needs and habits. This is also an efficient way to provide a customer service and support.

 

5-Information about the device you are using

We can use the information about the device you are using to improve our website and set default options for you, in order to give you the best personalized shopping experience.

This is also made to protect our website, to detect frauds against either you or MULANN and to meet our legal obligations about looking after your data.

 

6-Responses to surveys or promotional offers

We can use your responses in order to run new surveys, competitions or promotions. Without this information, it would be impossible for our customers to win or give their opinion.

 

Comments

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience.

We may collect and process your personal information for purposes including testing our IT systems, research, data analysis, improving our site, and developing new products and services. We are likely to share this information with third parties, detailed in the “who we share your data with” section

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

 

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

There are four main types of cookies – here’s how and why we use them.

1 – Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Bag” and “Save for Later”.

2 – Site analytics cookies – these cookies allow us to measure and analyze how our customers use the site, to improve both its functionality and your shopping experience.

3 – Customer preference cookies – when you are browsing or shopping on RecordingTheMasters’ website, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as practical as possible.

4 – Targeting or advertising cookies – these cookies are used to deliver relevant ads to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site, and the complete RecordingTheMasters’ user experience that we are proud to provide to our customers

 

Who we share your data with

We do not, and will not, sell any of your personal data to any third party.

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  • Different MULANN departments, as sometimes different departments are responsible for different activities.
  • Companies that do things to get your purchases to you, such as payment service providers (Paypal, 3D-Secure, our banks), warehouses, order packers, and delivery companies (M-LINK & MPO).
  • Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business.
  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.
  • Companies approved by you, such as social media sites (if you choose to link your accounts to us), Marketplace sellers where you place an order.
  • We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.

 

How long we retain your data and keep your information

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We’ll only hold on to your information for as long as you are a customer. If you haven’t logged onto our website for three years we will delete your information from our systems. If you no longer wish to be a customer, you can also contact our Customer Care team and request to delete all the information we have on you.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

 

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

 

Marketing messages

If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products.

 

How to stop marketing messages from MULANN or RecordingTheMasters?

You can stop receiving marketing messages from us at any time.

You can do this:

  • Through your account settings
  • By clicking on the ‘unsubscribe’ link in any email
  • By contacting our team

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

Please note that, as MULANN & RecordingTheMasters comprise a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at MULANN or RecordingTheMasters).

 

External RecordingTheMasters’ adverts

We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.

Like many companies, we target RecordingTheMasters banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of RecordingTheMasters’ website and online store (for example, your search history, and the content you read on RecordingTheMasters’ website) or on RecordingTheMasters’ banners or ads you have previously clicked on.

 

Your rights

As a member of RecordingTheMasters family and as a customer, you have rights on your personal information:

  • The right to be informed about how your personal information is being used
  • The right to access the personal information we hold about you
  • The right to request the correction of inaccurate personal information we hold about you (we advise you to make the changes by yourself on your personal account first, if possible)
  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
  • The right to stop direct marketing messages, which you can do through your account, and to withdraw consent for other consent-based processing at any time
  • The right to request that we transfer or port elements of your data either to you or another service provider
  • The right to complain to your data protection regulator.

If you want to exercise your rights, have a complaint, or just have questions, please contact us.

 

Changes on the way we protect your privacy

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on RecordingTheMasters’ website, or by some other means of contact such as email, so that you are able to review the changes before you continue to use our products and services.

 

How to contact us

We always want to hear from our customers (especially if you feel we’ve let you down or could do better).

If you:

  • Have any questions or feedback about this notice
  • Would like us to stop using your information
  • Want to exercise any of your rights as set out above, or have a complaint

Feel free to contact our customer service, who will be happy to answer any questions you may have.

You can contact our team by dropping us a mail at sales@recordingthemasters.com. You can also write us at:

MULANN
53 Rue Division Leclerc
50300 Avranches
France

 

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